CDC-licensed import clearance, customs-bonded handling, climate-controlled suites, live HD monitoring, and door-to-door transport — every piece of the journey delivered by one accountable team.
CDC Import Clearance
Licensed, bonded, and ready at the gate.
We coordinate directly with CDC, USDA, and U.S. Customs to clear your pet upon arrival at LAX. Our team meets every inbound flight, manages all required paperwork, completes health inspections, and handles release directly from the cargo facility — so your pet skips the bureaucratic chaos and gets straight to comfort.
CDC Animal Care Facility license
USDA-registered handlers
Customs bonded for international arrivals
Direct release from LAX cargo
Documentation & Compliance
Every form, every stamp, handled.
International pet travel is a paperwork minefield. We pre-review your import packet weeks before arrival, flag missing endorsements, coordinate with origin-country veterinarians, and ensure rabies titers, microchip records, and health certificates align with current CDC rules. If something's wrong, we tell you in time to fix it.
Pre-arrival document audit
Rabies serology coordination
Microchip ISO verification
Health certificate endorsement
Climate-Controlled Boarding
Private suites that feel like home.
Our suites are kept at a steady 72°F with HEPA-filtered air, sound dampening, and individual climate sensors monitored 24/7. Each pet gets a private space — no shared kennels — with daily play yard access, enrichment, and the kind of one-on-one attention that turns a layover into a vacation.
Individual private suites
72°F climate control, 24/7
HEPA air filtration
Daily yard time and enrichment
Live HD Monitoring
Watch your pet from anywhere on Earth.
Every suite is equipped with a 1080p HD camera streamed securely to your phone. Check in from a connecting flight, your office, or another continent. Two-way audio lets you say hi, and our app pushes activity updates — meals, walks, naps, mood — so you're never guessing how they're doing.
1080p HD live streaming
Two-way audio check-ins
Instant SMS + app alerts
Daily activity summaries
GPS-Tracked Transport
Door-to-door, tracked the whole way.
Our climate-controlled vans pick up from LAX cargo and deliver to your home or hotel anywhere in the LA basin. Every trip is GPS-tracked with live ETA updates sent straight to your phone. Drivers are trained handlers, not contractors, and every vehicle carries oxygen, water, and emergency supplies.
Climate-controlled vehicles
Live GPS tracking with ETA
Trained in-house handlers
Emergency-equipped fleet
Veterinary On-Call
A vet is always one call away.
We partner with a 24/7 emergency veterinary clinic two minutes from the facility. Every guest gets a wellness check on arrival, and any concern — appetite, mobility, behavior — is escalated immediately. You're notified the moment anything changes, with full vet notes shared through the app.
24/7 emergency vet partnership
Arrival wellness exam
Real-time health notifications
Full medical record sharing
Concierge Support
One team, your entire journey.
From the first reservation call to the moment your pet is in your arms, you work with the same dedicated coordinator. We handle airline communication, flight rebookings, customs delays, and last-minute changes — in any time zone. Text, call, or email, day or night.
Dedicated coordinator per booking
24/7 multi-channel support
Airline + cargo liaison
Multilingual team
Extended Stays & Relocation
For families settling into LA.
Moving to Los Angeles? We offer multi-week boarding while you find housing, complete your move, or wait for landlord approvals. Extended-stay guests get enrichment programs, training refreshers, grooming, and weekly progress reports with photos and video.
Multi-week and monthly rates
Training and enrichment programs
Grooming and spa services
Weekly photo + video updates
The Rue's Difference
Before us vs. with us
The same journey, handled two very different ways. Here's what changes when Rue's is on the receiving end.
Customs Clearance
Before
8–14 hour wait in a cargo holding bay with strangers, no climate control, no updates.
With Rue's
Met on the tarmac, cleared in under 90 minutes, climate-controlled van waiting curbside.
↓ 87% clearance time
Owner Visibility
Before
Radio silence from drop-off to pickup. One blurry photo if you're lucky.
With Rue's
1080p live cam, hourly activity feed, two-way audio. You're there from anywhere.
24/7 live HD feed
Stress on the Pet
Before
Loud kennel, fluorescent lights, shared space with anxious animals.
With Rue's
Private suite at 72°F, HEPA-filtered air, sound dampening, daily yard time.
Vet-validated low cortisol
Trusted by families worldwide
What pet parentssay about us
4.9 / 5 · 480+ reviews
"Bella flew in from Tokyo and was in my arms within two hours of landing. The live cam during her customs wait kept me sane. I cried — happy tears."
Mia K.
Tokyo → Beverly Hills
Bella · Shiba Inu
"We've used three pet relocators across two continents. Rue's is the only one that treated our retriever like a family member, not freight. Worth every penny."
James & Priya R.
London → Santa Monica
Otis · Golden Retriever
"Our cat Mochi has anxiety. The private suite, the calm handlers, the hourly updates — she came home purring instead of hiding under the bed for a week."
Sofia L.
Mexico City → LA
Mochi · British Shorthair
"Customs delayed our paperwork by 36 hours. Rue's caught the missing endorsement before we even knew. They re-routed everything and our pup never noticed."
Daniel H.
Sydney → Pasadena
Rusty · Cavoodle
"Two cats, one international move, zero stress on my end. The GPS tracking on the transport van was the moment I knew this was a different kind of company."
Aisha M.
Dubai → West Hollywood
Luna & Sol · Persians
"I'm a vet. I'm picky. Rue's exceeded every clinical and behavioral standard I would set for my own clinic. I now refer every international client to them."
Dr. Elena V.
DVM, Bel Air
Professional referral
12K+
Reunions completed
47
Countries served
100%
CDC compliance rate
<2hr
Avg. clearance time
Ready to bring them home?we're here for it
Call, text, or start a reservation — and we'll walk you through every step of the journey.
